Some things you can remove yourself right now. Erasing records underneath, a whole business or your account is a request we action by email within 30 days, usually within a few working days. The full policy is on the data deletion page.
What you can delete yourself
- A contact: delete it from the Contacts page and it disappears from your workspace at once. The calls, transcripts and bookings it was linked to stay until you ask for them to be erased.
- Knowledge and website sources: remove them from Knowledge and the agent stops using them.
- A connected account: disconnecting Square, Calendly, Acuity, Google, Outlook, Slack, Instagram, Messenger or WhatsApp deletes the access Harkbell held for it at that moment.
- An API key or webhook: revoking or removing it stops what it was sending, but does not recall anything already delivered.
- A business: an Owner opens Settings › Billing and presses Delete business under Delete this business, then types the business's name. The agent stops answering and nobody on the team can open it again.
Deleting a business is not erasure
Deletion is refused while a phone number or integration is still attached, or while it is the last business on a plan that still bills. Release the number, disconnect the integrations and cancel the plan first. Even then its calls, contacts and bookings are kept until you ask us to erase them.
Ask us to erase records, a business or your account
- Email hello@harkbell.com from the address your account uses, with the word delete in it.
- Say what you want gone: particular contacts, calls or bookings, one business, or everything.
- We stop that business's agent answering, release any phone number and erase its calls, recordings, transcripts, contacts, bookings and knowledge from our live systems.
- We reply with a reference you can quote.
You do not need an account to ask, and there is no self-service button for erasure yet. If you contacted a business that uses Harkbell rather than running one, the page above explains who holds your data and how to ask.
Does cancelling my plan delete my data?
No. Cancelling only ends billing; see cancel your plan. Your data stays until you ask for it to be erased.
What about someone who asked the agent not to call them again?
We keep a record that the number must not be dialed, because it is the only thing keeping those calls stopped. We remove it only if that person specifically tells us to, and we explain what it means first.