These settings belong to you, not to a business, so they are the same whichever workspace you are in. Open Settings and the Account tab. The Account settings link on the workspace list opens the same page.
Change your password
- Under Security, find Password and press Change password.
- Enter your Current password and a New password of at least 8 characters.
- Press Change password. You stay signed in here and every other browser is signed out.
If you have forgotten the password, see reset a forgotten password.
Turn on two-factor authentication
- Under Security, find Two-factor authentication and press Set up.
- Enter your password under Confirm your password and press Set up two-factor.
- Scan the QR code with an authenticator app such as 1Password, Google Authenticator or Authy.
- Save the backup codes now. Each signs you in once if you lose the app, and they are not shown again.
- Type the 6-digit code from the app and press Turn it on.
From then on, signing in asks for a code after your password. On the Two-factor check screen, choose Use a backup code instead if you do not have the app. To switch it off, press Turn off, enter your password and press Turn off two-factor.
Sign out other devices
Active sessions lists every browser you are signed in on. Press Sign out beside anything you do not recognize, or Log out everywhere, which also signs out this browser. A Harkbell support session appears there only when support opens one to help you; it ends by itself within the hour.
If you sign in with Google
Press Continue with Google on the login page. An account created that way has no password in Harkbell, so the password and two-factor settings are not shown; they are kept at Google. Google cannot be added to an existing password account: if that email already has a Harkbell account, sign in with your password or a sign-in link.
I lost my phone and my backup codes. How do I get back in?
Email hello@harkbell.com from the address on the account and say what happened. The sign-in screens offer no other way past a lost second factor.
Can I change the email on my account?
Yes. Under Profile, press Change email, enter the New email and your Current password, and follow the link sent to confirm it.