What is slipping at the front desk?
The evening call. The booking that takes four texts. The callback you still haven’t made. Start with the moment that sounds familiar.
Find your situation ↓Where could you use a hand?
Five ways to take something off your desk.
After-hours and weekend answering
Your voicemail is a dead end at 8pm. The caller does not leave a message — they ring the next place on the list.
See howA voice on your website
Most visitors will not fill in a form and will not pick up the phone. A talk button asks them for neither.
See howNever miss a call while you are with a client
You cannot stop mid-colour, mid-treatment or mid-repair to answer the phone. It answers, and hands you the ones that need you.
See howAppointment booking, by phone, into a real diary
The booking that takes four texts and two days should take one call. It checks the diary before it says a time out loud.
See howThe calls you owe people, made for you
Ring-backs, reminders and “tell him the part arrived” are the calls a front desk makes between the ones it answers — and the ones that never happen when nobody is at the desk.
See howOne receptionist. A few fewer loose ends.
You don’t have to pick just one. Configure your receptionist once, then use the ways of answering and following up that fit your business.
It all comes back to your desk.
Answer when you can’t
After hours, during an appointment, or on your website — give callers somewhere to ask their question and leave the details you need.
Keep the next step moving
Bookings or requests, ring-backs, reminders and notes to pass on. What your receptionist can do follows the setup you choose.
Know what you’ll need
Each solution explains its requirements — including the plan, phone number or connected diary — and where its limits are.
Your industry has its own little details.
Explore seven industries, each with a brief shaped around its callers.
Not one of them? Ask about a custom build.