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Talk to a person, not a queue

Harkbell is small. The same people who built it read the inbox, so you will not be handed between departments — and you will get a straight answer rather than a deflection.

Anything at all

Questions before you sign up, something that is not working, a trade we have not covered, or a bug. It reaches the same inbox we read, and replying to you goes straight back to your address.

So we can reply. Nothing else is done with it.

We answer on working days, usually the same one. If something is broken for a live business, say so and it goes to the top. Prefer your own mail client? hello@harkbell.com works just as well.

Faster than emailing us

  • Read a call it took — a worked exchange on the salon page, price quoted and diary checked, which answers most “what is this actually like” questions without waiting for us.
  • The FAQ — including what happens when it does not know something, and what we do with your call recordings.
  • Pricing — every figure, with what is and is not included on each plan.

What you can actually ask for

Set it up with us on a call

We will do it with you — your services, your prices, your hours, your knowledge — and you will hear it answer before we hang up. There is no fee for this. We would rather spend an hour getting it right than have you give up on it in week two.

A trade we have not written a brief for

Seven trades are on sale today, each with a brief of its own. If yours is not one of them, tell us what your callers ask and what your agent must never say, and we will write it. That is how several of them came to exist. If you need more than a brief — your own systems connected, or more calls than a plan holds — ask about a custom build.

An integration you need

If your diary is not one we write into, say which it is. It is the single most useful thing you can tell us, and in the meantime a connected calendar plus one-tap requests will serve you properly.

The awkward question

Whether it is any good yet, how many businesses use it, what it gets wrong, or whether you would be better off with somebody else. You will get a straight answer, including when that answer costs us the sale.

What happens when something breaks

Say that a live business is affected and it goes to the top of the list — that is not a support tier you buy, it is just how we triage. We answer on working days, usually the same one. We work one timezone's hours rather than a follow-the-sun desk, and we would rather tell you that now than have you discover it at the wrong moment. If your agent stops answering, unpublishing takes effect on the next call and your own number can be pointed back at your phone in minutes — you are never locked into a broken state waiting for us.

The company behind it

Harkbell is operated by Softech Ops LLC, a Wyoming limited liability company, at 30 N Gould St 40767, Sheridan, WY 82801, USA. Our Terms and Privacy Policy say who we are, what we do with your callers' data, and which providers it passes through.