Harkbell tells you when something needs a person: a booking to confirm, a callback to return, a connection that broke. Every alert reaches the Notifications page; some also arrive by push and email.
Read your alerts
Open Notifications in the sidebar. Alerts are grouped by day. Press a row to open what it is about, use the chips at the top to filter by kind (Calls, Bookings, Messages, Outbound calls, Integrations, Agent), and press Mark all read to clear the unread dots.
Turn on push alerts
- Open Settings and choose the Notifications tab. You can also press Notification settings on the Notifications page.
- Under Where they reach you, find the This browser card.
- Press Enable notifications and allow them when your browser asks.
- The pill changes to On. Press Turn off on the same card to stop push in this browser.
Push is per browser or device, so turn it on wherever you want alerts. If the card says Blocked, allow notifications for Harkbell in your browser's site settings and reload. On an iPhone or iPad, add Harkbell to your Home Screen first; the card says Install first until you do.
What you get told about
Below that, What you get told about lists every alert and where it goes (In Harkbell, Push, Email, and Slack where your team has connected it). Examples: New booking request (urgent, on every channel), Agent took a message, Agent took an urgent message, Client wrote to a thread a person is handling, Square stopped syncing and A template was refused, stopped or moved to Marketing. Search with Find an alert or filter by group.
The list is fixed for now
There are no switches for individual alerts. Which ones you see depends on your role: a Viewer receives none, and alerts about integrations go to Owners and Admins. If you are told about nothing, ask an Owner or Admin to change your role.
How do I send alerts to a Slack channel?
Owners and Admins see a Slack card under Where they reach you. Press Connect (or Choose alerts once connected) and follow the steps. Alerts for the whole team then post to that channel.
Can I get text message alerts?
Not today. Alerts reach you in Harkbell, by push, by email and in Slack.