You can cancel at any time. Cancelling is done in Stripe's billing portal, reached from your Billing tab, and takes effect at the end of the period you have paid for.
- Sign in as the Owner and open Settings, then the Billing tab.
- Press Payment method & invoices. Stripe's billing portal opens.
- Choose to cancel the subscription and confirm.
- Back in Harkbell, the plan carries on until the end of the period you paid for, then the account moves to Free.
Refund within 30 days
A new subscription can be cancelled for a full refund within 30 days. Email hello@harkbell.com from the address on your account and say you want a refund. No reason is needed. After the first 30 days, renewals are not refunded part-month by part-month, and you keep the plan until the period you paid for ends.
Deleting a business does not cancel your plan
If the business you delete is the last one on a plan that still bills, the deletion is refused until you cancel the plan. Cancel in the billing portal first, then delete. Nothing in your workspace is deleted when a plan ends; the Free limits apply from then on.
What happens to my agent and my data after I cancel?
Your branches, numbers, bookings, contacts and transcripts stay. What changes is what you can add and how many talking minutes you get each month. If the smaller plan's minutes are already spent, the agent stops answering until the period rolls over.
Can I pause instead of cancelling?
There is no pause button. You can cancel and come back later, or move to a smaller plan with Choose on the Billing tab. See change your plan.
Is a top-up refundable?
A top-up is a one-off purchase for the current period. Email hello@harkbell.com if something went wrong with one and we will look at it.