Each business in Harkbell is its own workspace with its own agent, phone number, team, diary and conversations. One account can hold several of them, up to the number of branches your plan covers.
- Open the drop-down labeled Switch workspace at the top of the sidebar.
- Choose + New workspace….
- On Create a business workspace, fill in Business name, Contact email, City, Country, Timezone and Kind of business, then submit.
- Harkbell creates the business, makes you its Owner and starts its setup. Work through the steps as you did the first time.
Moving between businesses
Use the same Switch workspace drop-down. You land on the same page in the other business where one exists. The /app page also lists every workspace you belong to.
When your plan's allowance is used up
Your plan covers a number of branches, and every business counts as one. If you choose + New workspace… with none left, a Workspace limit reached window opens with Open Billing. There you have two choices: move to a plan with more branches, or on plans that sell extras, press Add another branch, which adds one to the same subscription. Give one back removes it again. See change your plan.
What belongs to a business and what to the account
Each business has its own team, roles, agent and number. The plan, its minutes and its payment method belong to your account and are shared across your businesses. Only an Owner can open Settings › Billing.
Does a second business cost extra?
It depends on how many branches your plan includes. Anything beyond the allowance is an extra branch where the plan sells them. The pricing page lists the allowance and the price of each extra.
How do I delete a business I no longer need?
An Owner opens Settings › Billing, presses Delete business under Delete this business and types the business's name to confirm. Release its phone number and disconnect its integrations first, or the deletion is refused. It frees one of the plan's branches. See delete your data for what deleting does not erase.