You can call your agent from your browser at any point, so you can hear a greeting or a voice before a real caller does. You need a microphone and a browser that lets the page use it.
Before you publish
- Open the Agent step of the setup wizard (or Agent in the sidebar if you have left the wizard).
- Save your changes. The call button stays off while the form has unsaved edits, so the call uses what you just changed.
- In the Hear it now panel press Hear it now, and allow the microphone when your browser asks.
- Wait for Connected — say hello, then talk to the agent as a caller would.
- Press End call when you are done.
After you publish
- Open Agent in the sidebar. A Test call button sits at the top of every tab once the agent is live.
- Press Test call. A window titled Try your agent opens.
- Press Start a test call, allow the microphone, and talk.
- Press End call, then Close. Closing the window also hangs up.
What a test call uses
- It runs on your own agent, so its minutes count towards your plan like any call.
- Before you publish, the number of preview calls is limited, and the panel tells you how many are left.
- A call against the live agent appears in Conversations like any other.
- Until you have set your hours, services and prices, a preview answers with your trade's usual ones.
It is a browser call, not a phone call
A test call checks what the agent says and how it sounds. It does not ring a phone number. Number routing and the keypad menu only apply to phone calls, so check those by calling the number once it is connected.
The call button is grayed out. Why?
Before the first publish, the button waits until the form is saved. Press the step's save button, then try again. After a publish, Test call is hidden while the agent is still going live.
Why does the agent quote a price I did not set?
Before you add your own services and prices it falls back on your trade's usual services. Add yours under Bookings › Setup, or see add services and prices.