Your agent uses one voice, on the phone and on your website. You can listen to a sample of each before you choose, and change it whenever you like.
- Open Agent, then the Voice tab.
- Under How it sounds, press the play button on a row to hear a sample. Press it again to stop.
- To narrow the list, type in Search (for example “calm british”) or use the Gender, Accent, Age and Style filters. Clear filters resets them.
- Press a row to pick that voice. The row is highlighted.
- Press Save voice. The bar at the foot shows Current voice.
Good to know
- The Voice tab also holds the language, background sound and interruption settings. That guide covers them.
- If a filter hides your current voice, the page says so. It stays selected until you pick another.
- A voice is the same on every channel: phone, widget and hosted page.
Hear it on a call, not only in the sample
A sample is a short clip. After you save, use Test call (or Hear it now before you publish) to hear the voice say your own greeting. See test your agent.
Can I change the voice after I go live?
Yes. Save the Voice tab and the live agent switches within about a minute.
Can I use my own voice?
Not from the dashboard as a normal setting. Your own voice appears here only for businesses where Harkbell has switched it on, so it is not part of the standard setup.