For a business that takes bookings, the services list is the single source for lengths and prices. The agent books these lengths and quotes these prices. A ticket broker has no services list, because its agent never books.
- Open Bookings in the sidebar and choose Setup. During setup, the same list is Your services at the top of the Knowledge step.
- Under New service, type the name, then fill Minutes, Price and Deposit (the deposit is optional).
- Press Add service.
- To change a row, edit it in place. The price and deposit fields save when you leave them, and the page says what the agent will now quote.
- Use Remove on a row to take a service off.
The other columns on Setup
- Time: how long the appointment takes.
- Buffer: extra minutes held after it, if set.
- Invite back: how long after this service a client is usually due again.
- Agent may book: Yes, or Only humans. Turn a service to Only humans and the agent offers a callback instead of a slot.
You start with your trade's usual services and lengths, and no prices. Change anything that is not yours, and add prices before you publish.
A price in your knowledge text does not count
The agent speaks the figure in this table. A different price typed into a text section or instructions never overrides it. The Knowledge page notes this when a section mentions a price. Change the table, not the paragraph.
Why does my agent say it cannot book anything?
Two things are needed: at least one service, and at least one person or room taking bookings. Add the second on the Bookings page under Setup. The review step warns about both.
My services come from Square, Calendly or Acuity. Where do I edit them?
In that system. A service mirrored from a booking provider keeps its name, length and price there, and Harkbell follows. The Setup table disables price edits on those rows.