Your opening hours tell the agent when you are open, when it can offer appointment times, and when to take a message instead of ringing your phone. Closures cover whole days off that the weekly schedule cannot see.
- Open Settings › Business (or use the Opening hours step during setup).
- For each day, tick the box to mark it open, then set the opening and closing times. A day left unticked shows Closed.
- To reuse a day's times, press Copy to open days on that row. Undo puts the grid back.
- Under Holidays & closures, press Add closed dates.
- Set the First closed day and Last closed day, and type what it is for, for example Christmas. Callers hear this.
- Press Save business (or Save and continue → in the wizard).
What the agent does with it
- It compares your hours with the current local time in your business's timezone, so it can say whether you are open and only offers times you work.
- On a closure day it tells callers you are closed and will not book those dates.
- With Only transfer during opening hours ticked, it takes a message outside your hours instead of ringing your transfer number.
- For a trade that never books, the same grid is worded When your team takes live calls.
Check your timezone
Hours are read in your business's timezone, set on the same Settings › Business tab. If your agent says the wrong thing about being open, the timezone is the first thing to check.
How many closures can I add?
Up to 40. Dates that have passed are marked, and they clear themselves the next time you save.
Does the agent stop answering when I am closed?
No. It still answers; hours change what it offers and whether it transfers. It will say you are closed and can take a message.