Integrations · Messaging channels
Facebook Messenger
The same agent on your Facebook Page's messages, for the businesses whose customers still start there.
Requires activation
What it does
Your Page stops being a dead end
A Page with a message button nobody watches is worse than a Page with no button, because it advertises a way to reach you that does not work. This answers it with your actual prices and takes the booking.
One agent, one set of facts
The same configuration as the phone agent. Change a price once and every channel says the new one.
Hand any thread to a person
Step in at any point; the conversation stays one conversation and stays readable afterwards.
Wording Messenger has already approved
Messenger reviews a short set of your own wording — an appointment confirmed, an appointment coming up — usually in seconds. Approved, your team sends one from the inbox in a tap, and on a call the agent can send one when the client asks it to. Meta only accepts these for a booking somebody already has, which is the whole of what they are for.
Turning it on
- Connect the Facebook Page you administer in Integrations.
- Check the opening line, and publish.
What this actually takes
- A Facebook Page you administer.
- Meta's approval of the connection, as with every tool that answers Page messages.
the part nobody else prints
What it will never do
- Post to your Page or read anything beyond the conversations you connect.
- Start a conversation with anybody. Messenger gives a business no way to reach somebody who has never messaged the business first, approved wording included.
- Promise a reminder days later here. Messenger's reply window is a day from the client's last message, and approved wording is not a way around it — a reminder that has to land the night before goes out by text or on WhatsApp.
Questions people ask about this one
Does it manage my Page?
No. It answers messages. It cannot post, cannot comment, and cannot see anything about your Page beyond the conversations you connect.
Messaging channels
Hear it before you connect anything.
The free plan has real answered minutes. Put it on your own website, ask it the questions your callers ask, and connect Facebook Messenger when you are convinced.