Have Harkbell read your website

Instead of retyping what your website says, you can add its address and Harkbell reads the page text for you, so the agent can answer from it. Nothing is stored until you add it.

1. Open Knowledge and choose the Websites tab.
2. Under Add a website, enter a Name and the Address, for example https://example.com.
3. Press Check this page to see what Harkbell can read from it: the page title, how much text, and a preview. Fix the address if it says it could not read the page.
4. Open How much to read and choose This page only or The whole website.
5. Under Read it again, choose Never — I will refresh it myself, Every day or Every week.
6. Press Add website.

Narrow a whole-website read

With The whole website, two boxes appear. Only these pages takes one pattern per line, like /services/**. Leave it blank to read everything. Never these pages is checked first, so it always wins, for example /blog/** or /cart. A single * matches inside one part of an address; ** matches across.

After you add it

• The Websites list shows a status: Reading, Read, Needs attention or Not read yet, with a progress bar while it works.
• What we read lists each page as kept, skipped or failed, with the reason and a Show text preview.
• Read again starts a fresh read now. Remove stops the agent answering from that site; nothing on your website changes.

Related guides

• Add knowledge: answers, text and documentsGive your agent the facts callers ask about by writing question-and-answer pairs, adding text sections, or uploading documents.
• Answer knowledge gaps: questions your agent could not answerSee the questions callers asked that the agent had nothing for, answer them once, and the agent uses the answer from then on.
• Add your services and pricesList what you offer, how long each takes, what it costs and any deposit, so the agent books the right length and quotes the right price.