If you only want the agent to stop booking for a while, pause it. If you are done with a system, disconnect it. Pause keeps everything; disconnect gives the connection up.
Pause and resume
- Select Integrations, then Booking systems, and open Square, Calendly or Acuity.
- Select Pause bookings. The agent stops booking into the system and takes requests for you to confirm. Your connection and the services or event types you ticked stay as they are.
- When you are ready, select Resume bookings. The agent books there again with nothing to reconnect or choose again.
While paused, a request you confirm goes into Harkbell's diary only, so add it to the booking system as well, or its booking page keeps offering that time to anyone else.
Disconnect
- Open the integration's panel. Disconnect is only offered to the workspace owner.
- Select Disconnect (on Slack, Disconnect Slack). A box explains what happens.
- Confirm with Disconnect Square, Disconnect Calendly, Disconnect Acuity, Disconnect calendar or Disconnect. To back out, select Keep it connected.
What happens to bookings and settings
- Bookings already mirrored stay in your diary as history. Nothing is removed from Square, Calendly or Acuity.
- The agent moves back. If the system was the diary, the agent goes back to your own diary when you have columns of your own, or to taking requests when you have none. The system's columns stop standing in the diary. If the agent was not booking there, where it books does not change.
- Coming back takes a fresh sign-in. Square access is handed back, so you sign in to Square again. For Calendly and Acuity, the connection, ticked event types or appointment types and spoken names are cleared, so you choose them again.
- A calendar account: the columns that read it stop doing so and go back to Harkbell's diary alone. Appointments already copied onto its calendars stay where they are.
- Slack: Harkbell stops posting and is removed from your Slack workspace, and your choice of alerts is forgotten.
Only the owner can disconnect
Admins can connect and manage an integration, but anyone other than the owner sees “Only the workspace owner can disconnect this” in place of the button.
Will disconnecting cancel my appointments?
No. The appointments stay in the booking system and in your diary history. Disconnecting stops new syncing and bookings.
Should I pause or disconnect for a holiday?
Pause. It keeps your connection and selections, and Resume bookings puts everything back. Disconnect only if you are done with the system, because reconnecting means signing in again.