The agent reads your real Calendly availability on the call and books the invitee onto your calendar, so they get Calendly's own confirmation. For the overview, see Calendly.
- Sign in to Harkbell as the owner or an admin.
- Select Integrations, then Booking systems, then Connect on Calendly.
- In the panel, select Connect Calendly and approve access on Calendly's own page.
- Wait while the panel checks what the account can do and imports your event types.
- In the table, rename each event type you want offered under What the agent says, using the words your callers use. Then tick Offer it. Event types that need the invitee to pick a location or answer a required question show a reason and cannot be ticked.
- Select Let the agent book into Calendly, then Book into Calendly in the box that opens. The status reads Your agent books here.
A Free Calendly account cannot be written to
Booking through Calendly's API needs the Standard plan or above. On a Free account Harkbell can connect, but it shows This Calendly plan cannot be booked into by an app and Cannot book — check the plan. Taking the booking anyway would leave the slot open on your Calendly page for the next person. Upgrade in Calendly and select Sync now, or connect the Google or Outlook calendar Calendly already syncs to; see Connect Google Calendar or Outlook.
Why event types start switched off
Calendly names are often things like “30 Minute Meeting”, which nobody asks for on the phone. Nothing a caller hears changes until you tick it. The button for pointing the agent at Calendly stays unavailable until at least one event type is ticked.
Does the client get Calendly's normal confirmation email?
Yes. The booking is a real Calendly booking, so your confirmations, reminders and reschedule links work as they do for a booking made on your Calendly page.
Why does the agent ask for an email address?
Calendly has no anonymous booking, so it needs one for the invitee. The agent asks for it and explains why.
What if Calendly stops answering?
The panel shows Needs attention with Calendly's reason, and offers Reconnect Calendly. You do not need to disconnect first; your ticked event types, spoken names and existing bookings stay.