Slack gets an extra copy of the alerts your team already receives in Harkbell, by push and email. Harkbell can only post: it cannot read your channels or messages.
- Sign in as the owner or an admin, select Integrations, then the Automations tab, and open Slack.
- Select Add to Slack and approve Harkbell in your Slack workspace.
- Under Channel, pick the main channel in Choose the main channel. If yours is not listed, open Can't find your channel?, type it into Channel name or ID (like #front-desk), and select Save and send a test.
- For a private channel, type /invite @Harkbell in it first, then choose it.
- Under Alerts posted to Slack, tick the alerts you want. The urgent ones start switched on.
- Select Send a test message to confirm it arrives. The status then reads Posting.
Choose what is posted
Alerts are grouped as in the Harkbell feed. For bookings, look for New booking request, Booking request about to expire and Agent took a booking. Every finished call posts a summary of each call and exists only for Slack. Use Find an alert to search, and Switched on to see what you have chosen. Changes save as you make them.
Send an alert somewhere else
A switched-on alert shows Where “alert name” goes, so booking requests can go to one channel and call summaries to another. Who an urgent alert pings can be set to Nobody — post it without a ping, @here or @channel.
When Slack stops
The status shows Reconnect needed if Slack revoked access, with a Reconnect Slack button, or Channel gone if the channel was deleted or Harkbell was removed from it. Choose a channel again and send a test.
Can Harkbell read my Slack messages?
No. It asks Slack only to post messages and to list channel names, so you can pick one. Public channels are listed and Harkbell can post in them without being invited. Private channels appear once you have invited it.
Does Slack replace the email and push alerts?
No. It is an extra copy for the channel. Everyone still gets their own alerts in Harkbell, by push and email.
Who can change the Slack settings?
Owners and admins. Other roles see a note saying only they can change what is posted, and only the owner can disconnect Slack.