Plans: Essential, Pro, Business and the three Powerhouse plans. Free and the Social plans answer on your website and messages only.
A number of its own lets your agent answer calls around the clock, put callers through to a person, and ring people back. Each business holds one number, and it is included in the plan rather than billed separately.
- Publish your agent first. A number can only be pointed at a live agent, and the Phone number card says so until you have.
- In the sidebar, open Integrations, choose the Calling tab, and open the Phone number card.
- If a Numbers you can reconnect list appears, you can connect one of those instantly at no extra cost. Press Connect this number.
- Otherwise pick a Country (United States, Canada, United Kingdom or Australia), type an Area code if you want one, and give the number a Label such as “Main line”. The area code and label are optional.
- Press Search numbers, then press Get this number beside the one you like.
- Wait for the confirmation, “Number is yours. Give it a call.” The card's pill shows Provisioning while the number is connected, and the number is marked Live when the agent answers on it.
Who can do this
Owners, Admins and Managers can search for and connect a number. Staff and Viewers can see it but not change it.
Keep the number your clients already know
The number you get here is the agent's own. If your clients already ring another number, you do not have to give it up: forward it to the agent's number instead.
One number per business, and releasing is not self-serve
A business holds a single number, so the search is hidden once you have one. The Release button is not offered to owners. To change or give up your number, email hello@harkbell.com. Calls already logged in Conversations are kept either way. Adding a second business is how you get a second number.
Why does my Phone number card say my plan answers on the website only?
Free and the Social plans do not include a phone number. Move to Essential, Pro, Business or a Powerhouse plan from Settings › Billing and the card lets you search for a number. See the pricing page for what each plan includes.
What does the card say if phone numbers are not available?
Some workspaces show Not available, with a note to email hello@harkbell.com. That means numbers have not been switched on for your workspace yet, and we set one up with you.
Do I need a phone company or a carrier account?
No. You pick a number from the list and we connect it to your agent. There is nothing to set up with a phone company.