Forward your existing business number to Harkbell

Plans: Needs a Harkbell phone number, so Essential, Pro, Business or a Powerhouse plan.

You keep the number on your window, your van and your clients' phones, and have it ring your agent instead. The forwarding is set on your own phone or with your phone company, not inside Harkbell.

1. Get a Harkbell phone number first. The forwarding guide only fills in once your agent has a live number.
2. Open Integrations, choose the Calling tab and open Phone number. Scroll to Keep your existing number.
3. Under What is your number on? pick the option that matches your phone: a carrier, a landline, or a business phone system or app.
4. Under Which calls should your agent answer? choose Every call or Only calls I miss or can't take.
5. Copy the code shown under Code to dial, or follow the steps listed for a phone system, and use it from the phone your business number is on.
6. Check it from a different phone using the Check it works note below the code.

What each option does

• Every call sends all calls to the agent and your phone stops ringing.
• Only calls I miss or can't take lets your phone ring first. Calls you do not answer within about 20 seconds, calls while you are on the line and, on most mobiles, calls when the phone is off go to the agent.
• AT&T (or Cricket), T-Mobile (or Metro, Mint) and other mobile carriers use **21* then the agent's number then # for every call, or **004* then the number then # for the calls you miss; ##21# or ##004# turns it off. The panel shows the code with your agent's number already filled in.
• Verizon mobile uses *72 followed by the ten-digit number for every call, or *71 followed by the number for calls you miss. *73 turns it off.
• A landline in the US or Canada uses *72 plus the number for every call; dial it, wait for the agent to answer, then hang up. For “busy or no answer” forwarding on a landline, ask your phone company or look for call forwarding in your account online.
• A business phone system or app (RingCentral, Google Voice, Grasshopper, Vonage and similar) has no code. Open its admin settings, find call forwarding, call handling or routing for the number, and forward to your agent's number.

Related guides

• Get a phone number for your agentClaim a real phone number that rings your agent: which plans include one, how to search and connect it, and what to do if you want to change or release it.
• Transfer calls to a personSet the number the agent puts callers through to when they ask for a person, limit transfers to opening hours, and tell the agent when to stop and get you involved.