Harkbell's Zapier app starts a Zap when something happens in your business and can add contacts and callbacks from a Zap. It connects with one API key.
- In Harkbell, open Settings › Developers, create a key under API keys and copy it. See create an API key.
- Email hello@harkbell.com for the invite link to Harkbell's Zapier app and accept it in your Zapier account. The app is invite-only for now.
- In Zapier, choose Harkbell as the app for a trigger or an action.
- Paste the key when Zapier asks you to connect Harkbell.
- Choose a trigger such as New Booking, test it and map its fields into the next step.
What you can use
- Triggers: New Booking, Booking Moved, Booking Cancelled, New Callback Request, Call Completed, New Booking Request, New Contact and Contacts Merged.
- Actions: Create or Update Contact and Create Callback Request.
- Search: Find Contact.
Zaps cannot change the diary
A Zap cannot move or cancel a booking, and it does not receive call recordings or transcripts. A call arrives with who, when, how long and a short summary, plus a link to read the rest in your dashboard. Nothing a Zap writes starts another Zap.
How do I stop a Zap?
Turn it off in Zapier, or revoke the API key in Settings › Developers. Revoking stops every Zap using that key at once. Subscriptions appear under Connected automations.
Can I use Webhooks by Zapier instead?
Yes. That needs a paid Zapier plan. Set up a webhook as in set up webhooks and point it at the Zapier address. Harkbell's own app is simpler: it checks every signature and can write back.
Where is the full list of fields?
In the developer reference, and in the Zapier integration page.