Plans: Social Essential, Social Pro, Social Business, Powerhouse Essential, Powerhouse Pro and Powerhouse Business. The Free and Calling plans answer your website and phone, not Instagram, Messenger or WhatsApp.
WhatsApp connects through a sign-up window run by Meta, where you pick or create a WhatsApp Business account and verify the number clients will message. Harkbell reads the result and starts answering.
- Sign in to Harkbell as an Owner or Admin.
- Open Integrations, choose the Messaging tab and open WhatsApp.
- Press Connect WhatsApp. Meta's window opens.
- Choose or create your WhatsApp Business account and the number to use, then follow Meta's verification steps. If you cancel the window, press Cancel or just close it and start again.
- When Meta's window closes, Harkbell finishes the connection. This can take a minute or two. The card then lists the Number, Display name, Quality, Daily limit and Sending status Meta reports.
- If the card says Meta has not confirmed the number can send yet, press Check again after a minute. If it asks for a two-step verification PIN, enter it where the card asks and register the number.
- Make sure your agent is published, then send the number a test message.
Use the number your agent already answers calls on
If you have a Harkbell phone number, the card shows a Use your Harkbell number on WhatsApp section. Add that number in Meta's window and, when Meta asks how to send the verification code, choose Text message, not Phone call (a call to that number is answered by your agent). The code appears on the card; type it into Meta's window.
Use a number from the WhatsApp Business app
Choose that number in Meta's window and the app keeps working on your phone. The agent answers in Harkbell, and replies you send from the app still appear in Conversations and pause the agent for that client. Group chats, broadcast lists and disappearing messages stay in the app and do not appear in Harkbell.
Meta bills WhatsApp messages to you directly
WhatsApp charges for messages on the payment method in your own WhatsApp Business account. Harkbell does not pay for them or pass them on. Without a payment method there, WhatsApp stops sending the agent's replies.
Why can't my agent message a client from last week?
WhatsApp lets a business reply for 24 hours after the client's last message. After that the only thing it carries is a template Meta has approved. See submit WhatsApp and Messenger templates.
The Sending line says Limited or Blocked. What does that mean?
That is Meta's own verdict on whether the number can send, with Meta's reason and fix quoted under it. Harkbell cannot override it. Fix what Meta names, then press Check again.
How do I stop answering on WhatsApp?
Press Disconnect WhatsApp on the card. Only an Owner sees it. Your WhatsApp Business account stays yours.