Plans: Social Essential, Social Pro, Social Business, Powerhouse Essential, Powerhouse Pro and Powerhouse Business. The Free and Calling plans answer your website and phone, not Instagram, Messenger or WhatsApp.
Messenger connects to a Facebook Page, not to your personal profile. After you connect it, messages sent to the Page are answered by your agent and appear in Conversations.
- Sign in to Harkbell as an Owner or Admin, and make sure you administer the Facebook Page.
- Open Integrations, choose the Messaging tab and open Facebook Messenger.
- Press Connect with Facebook.
- In Facebook's dialog, choose the Page the agent should answer for. Leave every permission ticked; if you untick one, the connection cannot hear anyone.
- If you shared more than one Page, Harkbell asks which one to use. Press Use this Page next to the right one. Start over with Facebook reopens the dialog if the Page you wanted is missing.
- The card shows the Page name and a status. Send the Page a test message and check that it appears in Conversations.
- Make sure your agent is published.
Turn off Facebook's own automated replies
Harkbell treats any reply sent outside it as your team taking over a conversation. If Facebook's instant replies or away messages are on for the Page, each one counts as a reply and pauses the agent. Switch them off in your Page's inbox settings.
What to expect
- The agent replies within 24 hours of the client's last message. Messenger gives a business no way to message somebody who has never written first.
- A reply you type in the Page inbox in Facebook pauses the agent for that client, the same as a reply typed in Harkbell.
- Your approved wording for confirmations and reminders lives under Templates; see create message templates.
The connection says it is not receiving. What now?
Press Connect with Facebook again on the Messenger card and approve everything in the dialog. That button appears when Facebook is not delivering messages to Harkbell or when the Page's login has expired. Until it is fixed, anything clients write is kept and you are told once that the agent cannot reply.
Can I connect a different Page later?
Yes. Press Disconnect the page (an Owner-only button), then connect again and pick the new Page. One business answers one Page at a time.
Will it post on my Page or read my profile?
No. Harkbell only reads and answers the conversations of the Page you connect. It does not post, comment or manage the Page.