Kind of business sets the starting point for your agent: its default greeting, the questions it asks, the services it starts with, and the limits it keeps. You choose it when you create your workspace.
- On the Create a business workspace form, open Kind of business.
- Pick the closest match. The line under the field reads “Your agent follows the rules that matter in this trade.”
- Press Create workspace →.
The options
- Hair / beauty salon
- PMU studio
- Tattoo studio
- Spa / massage
- Nail / lash / brow studio
- Barbershop
- Home services
- Ticket broker
Each trade has a few extra questions you can answer under Agent › Agent instructions, in the Specifics section. They are optional; anything left blank is handled the way that trade usually does it.
Changing it later
On the business profile step the field reads “Only the workspace owner can change this” for everyone but the Owner. To change it, the Owner opens Settings › Business, edits Kind of business and presses Save business.
Read the notice on the form
Harkbell is still building out some trades. If yours is one of them, the create form and the Plan step say so, and suggest you try the agent on the Free plan before paying. If nothing matches, pick the closest and describe your business in your own words under Agent › Agent instructions.
My business is not on the list. What do I pick?
Choose the closest trade, then write what your business does in the About your business box under Agent › Agent instructions. The agent treats every line there as true on every call.
Does the trade decide whether the agent books appointments?
Partly. A ticket broker never books, and its Opening hours step is worded as when your team takes live calls instead. The other trades start with a diary and a services list.