Free is a real plan, not a countdown. It lets you build your agent, hear it, and put it on your website before you pay anything. Prices and allowances change, so this page names what is included and leaves the numbers to the pricing page.
On Free you get
- A monthly allowance of talking minutes.
- The website widget, the hosted page and browser calls.
- Bookings, callbacks and transcripts in your dashboard.
- Knowledge gaps collected for you to answer.
- A small team: two members.
What needs a paid plan
- A real phone number that rings your agent. The Calling plans (Essential, Pro and Business) include one; Free does not.
- Warm transfer to your phone, and calls the agent places for you: ring-backs, notes, reminders and broadcasts. Both need a live number.
- Instagram, Messenger and WhatsApp. They come with the Social and Powerhouse plans.
- More team members and more locations on the higher plans.
Switching plans
- During setup, choose a plan on the Plan step, or press Skip for now → to stay on Free.
- Afterwards open Settings › Billing to change plan.
Limits apply when you add things
A plan's limits are checked when you add something new, such as a phone number or a team member. Dropping to a lower plan does not delete what you already have.
Do I need a card to start?
No. The sign-up page says no card is needed to start, and the Plan step lets you skip choosing a plan.
What happens when I use up my minutes?
The agent stops answering until the next period or an upgrade. Harkbell warns you before that happens, in email and in the billing panel. The details are on the pricing page.