A person who tells the agent not to ring them again is recorded straight away, and every call the agent places checks that record just before it dials. A refusal made overnight beats a call queued the day before.
Record a do-not-call yourself
- Open Contacts and choose the person.
- Press More and choose Record a do-not-call.
- Press Record it to confirm.
The card then carries a Do not call tag. The agent will not ring that number again, whether for a note, a reminder, a broadcast or a campaign. It is kept as a record of what they asked, not a setting that switches off again. Their calls and messages are still kept.
Consent for offers
News about their own booking can ring any contact in daytime hours. An offer, such as a promotion or a discount, rings only people who agreed in writing to promotional calls. To record it, open their card, choose More then Record consent to promotional calls, and fill in The words they agreed to, How they agreed and When. A separate Record consent to offers by message covers WhatsApp, Messenger and Instagram.
- Offers ring only people in the United States, Canada, the United Kingdom or Australia.
- They ring Monday to Friday 10am to 6pm and Saturday 10am to 5pm in the person's own time, and never more than three times to one number in 24 hours.
- Someone who says STOP on WhatsApp, Messenger or Instagram is left out of messages too.
These records are yours to keep truthful
Only record consent you actually have in writing. Harkbell stores the words and the date you enter; the legal responsibility for the consent stays with your business.
Can I undo a do-not-call?
It is a permanent record, not a switch. If a person later asks to hear from you, record their written consent instead.
Why was someone left out of my campaign?
The campaign panel counts each reason, such as asked not to be called, no consent to promotional calls, or a number in a country an offer may not ring. See send one message to many contacts.