Every time you save a version, Harkbell keeps a snapshot of your agent's settings. If a change made calls worse, you can compare the old version with what you have now and bring it back.
Save a version
After the agent is live, edits already reach callers within about a minute. To keep a restore point, press Save a version at the top of the Agent page. It appears whenever the status reads Live · edits unversioned, and See what changed lists the edits first.
Restore one
- Open Agent, then the History tab.
- Find the version in Saved versions. Each row shows the version number, when it was saved, which tabs changed (Agent, Agent instructions, Voice, Keypad, Widget, Business) and a Live or Last saved tag.
- Press Compare to see only what differs from your settings now, with the old value beside Now. Hide closes it.
- Press Restore, then confirm with Restore v and the number. Cancel backs out.
A restore takes effect within a minute, and the page confirms it.
What is and is not in a version
A version holds your agent's settings (the tabs named on each row), plus your business profile, opening hours and closures. It does not hold your knowledge, services or conversations, and restoring does not delete them. History is empty until you publish.
Who can restore a version?
Owners, Admins and Managers. Other roles can look at History but the Restore button does not appear.
Does restoring undo the edits I just made?
Yes, for the settings in that version. Compare first if you are unsure; it lists exactly what would change.