The diary shows every appointment for one day, one column per artist, chair or room. Whatever the agent books on a call lands here as it happens, and you can add, move and cancel bookings yourself.
Add a booking by hand
- Select Bookings in the sidebar and stay on the Diary tab.
- Pick the day with the date field, the ‹ and › buttons, or Today.
- Select New booking.
- Under With, choose the column the appointment belongs to.
- Tick one or more services under Services. Several services become one visit, done in the order you ticked them.
- Choose the client under Who is it for, set the Start time, then select Book it.
If the time is already taken, Harkbell tells you that the slot is taken. Whether you may book anyway depends on your Double-booking setting, covered in Add diary columns and set your services. When it is allowed, a Book anyway button appears.
Move, mark and cancel
- Select a booking in the grid. Booking details opens beside the diary.
- To change the time, select Move, adjust Move to date and Move to time (and Move to column where it is offered), then select Save move. If the new time clashes, Move anyway appears where double-booking is allowed.
- When the client turns up, select Mark arrived. If they do not, select No-show.
- To cancel, select Cancel booking, then Yes, cancel it. Select Keep it to back out.
Find what needs you
The summary line counts the day's bookings, how many the agent took and how many need a look. Use the Show bookings filter to switch between Everything, Agent booked and Needs a look. Press ? in the diary for the keyboard shortcuts: the left and right arrows change the day, T jumps to today and N opens a new booking.
Bookings that live in another system
On a Square, Calendly or Acuity column, a change is made in that system first, and the client hears about it there. Harkbell says so before you cancel, and a cancel on such a column cannot be undone from here. When a change is not allowed on a column, the booking details tell you why instead of hiding the button.
Can I undo a cancelled booking?
On Harkbell's own diary, a message with an Undo button appears right after you cancel, and it restores the booking. On a column that belongs to a connected booking system there is no undo, because the cancellation has already reached the client there.
Why is there no New booking button for me?
Changing bookings needs the Owner, Admin, Manager or Staff role. A Viewer can read the diary but cannot add, move or cancel anything. Ask your owner to change your role under Settings.
What happens to people waiting for a day like this one?
When someone asked for a day that was full and you cancel a booking on Harkbell's own diary, the confirmation message tells you how many people are waiting for a day like it. They will be offered the time.