An AI receptionist for spas
People call a spa to feel looked after before they have arrived. Many calls are gifts — a partner, a voucher, a surprise. It gets the details right without breaking the mood.
No card to start · answers on your site before you add a number
what the phone is costing you
Four missed calls a week, at a $130 treatment, is about $9,360 a year — if 60% of those callers wanted to book and 60% of them never ring back.
Spa calls cluster exactly when nobody can take them — mid-morning and late afternoon, when every therapist is in a room with the door shut. The phone at the desk is the thing most often ringing out in this trade, and gift-voucher and package questions are the ones most likely to be abandoned.
Do it on your own numbers →It already knows how your callers talk.
- “A massage”
- Swedish, deep tissue, hot stone, sports, aromatherapy, prenatal. One question — relaxing, or working on knots — usually settles it.
- “The sixty” · “the ninety”
- Minutes. Where a treatment comes in more than one length, it asks which rather than booking the short one.
- “Do you do couples?”
- Two people, side by side, at the same time. Unless your system offers it as a bookable service, it takes the details for the team.
- Gift vouchers
- It never guesses a balance, an expiry or a policy. It offers to have the team confirm.
A call it takes while you are busy
“Do you have anything for two people on Sunday afternoon?”
“We do — the couples' massage is 60 minutes at $240 for two, and I have 1:30 or 3:00 on Sunday. Which would you prefer?”
“3:00. It's for my mom's birthday, can I add a facial?”
“I have noted the birthday for the team. The facial is a separate 45 minutes at $95 — shall I put that in before the massage?”
What is waiting for you afterwards
- A booking with the right room and the right length, not a guess at both.
- The birthday noted on the contact, which is what makes the visit feel personal.
- A transcript, so the package the caller asked about is not misremembered.
What it writes down without being asked
- Who the appointment is for, when it is not the caller.
- Any preference they volunteer — pressure, a named therapist, a therapist gender preference — recorded and passed on, never promised.
- Pregnancy, an injury or a condition, noted for the therapist.
the part nobody else prints
What it will never do
- Advise on injuries, pain, pregnancy or conditions — including which massage is safe for them.
- Guess a voucher balance, an expiry date, or membership terms.
- Book a couples or group appointment the diary cannot actually hold.
These are hard limits in the brief your agent runs on — not a tone setting you can turn off by accident.
The questions your callers actually open with
- “What's the difference between the 60 and 90 minute massage?”
- “Do you do couples treatments?”
- “Can I buy a gift voucher?”
- “Do you have anything this weekend?”
Whatever your diary is
Spas sit on Square, Fresha, Mindbody or Vagaro. Square and Vagaro are booked into directly; Fresha and Mindbody sync out to Google or Outlook, so the calendar overlay plus one-tap requests covers them properly.
Questions owners in your industry ask
Can it sell gift vouchers?
It can explain them, quote what you charge and take a message for the desk. It does not process a payment, because Harkbell never touches money.
Will it book the wrong room or the wrong length?
It books what your service list defines, including the duration. If two treatments need the same room, the diary's clash detection is what stops the double-booking, and a connected calendar catches anything booked outside Harkbell.
Does it know about contraindications?
It knows what you have written down and it reads that back. It will not decide whether somebody's condition rules out a treatment — that becomes a message for a therapist.
Put a voice on your website this afternoon.
Start free, add your services and prices, and hear it answer on your own site before you decide anything.
Running something we do not list? Ask about a custom build.